When opting to use our services you are agreeing to the below T&C’s.
Please note these are applicable to maintenance and one-off services that have been pre-booked and job date confirmed.

  • For your initial clean, there will be a one-off charge to cover the additional time taken, this varies with house size and frequency of ongoing cleans, this will be explained when signing up
  • We offer a 3 clean minimum maintenance service.If you choose to cancel prior to these three cleans being completed, we reserve the right to request the additional fees for the price of 3 cleans.
  • If you are not 100% satisfied with our work, you have 24 hours to get in contact to make us aware of this. We will still expect payment in full for a job that has been done, but will arrange a date to return, investigate and amend any parts you are not 100% satisfied with.
  • We will always try to complete your clean as close to your clean date as possible but please allow up to 7 days either side of your clean date for us to attend.
  • We will always try not to clean your windows in the rain; however, we do still work in light rain or short showers, the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
  • Customers joining our 6 or 12 weekly rounds are required to pay via our GoCardless mandate system which you’ll find attached to your first invoice. Payments are then automatically collected within 5 days of each clean or on a payment date of your choice.
  • Customers booking one of services who are not joining our regular rounds are required to pay by credit or debit card in advance. This can be done over the phone with our office.
  • Any skips of maintenance services must be given in writing before midnight on the day of your clean. If notice prior to the clean has not been given, we reserve the right to charge the full amount for the maintenance service.
  • If you choose to skip your maintenance clean, we reserve the right to increase the price of your following clean. Your normal maintenance price will resume thereafter. This increase will reflect the price of your property.
  • 3 skips of maintenance services in a row will result in termination of services with us.
  • If you do not leave access to the back of the property or we can not gain access to the back of the property due to health and safety or hygiene purposes and we have given you notice that we will be attending your property the evening before, we reserve the right to charge the full amount for your cleaning services.
  • Termination of services must be sent in writing via text or email, giving at least 24 hours’ notice of your next maintenance service.
  • By signing up to our maintenance services you are agreeing that you have read and agreed to the above terms & conditions.